SetSensitivity flow

Purpose

Users who have full access to a shared mailbox cannot see emails marked as "Private" — Outlook silently hides them. The same emails are visible when the mailbox is opened in OWA.

The SetSensitivity flow changes the sensitivity flag to "Normal" for any message delivered to a shared mailbox. After that, the message is displayed normally in Outlook.

Current version: 1.0.0.3

Installation

1. Select a shared mailbox you have full access to.
2. The flow uses the "Office 365 Outlook" and "Office 365 Groups" connections. When importing the flow, use your existing connections or create new ones.
   
3. Download the "SetSensitivity3.zip" file.
4. Open Power Automate and import "SetSensitivity3.zip", following the Power Automate documentation.
   
5. In the "When a new email arrives in a shared mailbox (V2)" trigger, set the "Original Mailbox Address" field to the email address of the shared mailbox you selected in step 1.
   
6. Turn on the flow.
   

Testing

1. Disable the SetSensitivity3 flow.
2. Compose and send a message to the shared mailbox selected during installation.
3. Open OWA and verify that you can see the message in the Inbox folder of the shared mailbox.
4. Open Outlook and wait up to a few minutes. Verify that the message is not visible in the Inbox folder of the shared mailbox.
5. Enable the SetSensitivity3 flow.
6. Open Outlook and wait up to a few minutes. Verify that the message is now visible in the Inbox folder of the shared mailbox.

Freeware Notice

Support Pricing

If you require technical support, purchase at least one support unit and contact us. Support units are non-refundable.

One Support Unit Price: $35.00

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